FAQ

Frequently Asked Questions

What makes your skincare products natural?

Our formulations are crafted with carefully selected natural ingredients sourced to meet our quality standards. We focus on plant-based actives and botanical extracts that deliver visible results without unnecessary synthetic additives. Each product is designed to work with your skin's natural processes rather than against them.

How long does it take to see results?

Results vary depending on your skin type and the specific product. Most customers notice improvements in hydration and texture within 2–3 weeks of consistent use. For deeper concerns like fine lines or uneven tone, allow 6–8 weeks to see meaningful changes. Consistency is key—use the product as directed for best outcomes.

Are your products suitable for sensitive skin?

Many of our products are formulated to be gentle and suitable for sensitive skin. However, since sensitivities vary widely, we recommend reviewing the ingredient list and patch-testing any new product on a small area first. If you have specific concerns or known allergies, feel free to reach out to our team for personalized guidance.

Do you offer free delivery?

Yes, we offer free delivery on orders across India. Delivery times depend on your location, but most orders arrive within 5–7 business days. You'll receive tracking information once your order ships.

What is your return policy?

We stand behind the quality of our products. If you're not satisfied, please contact us within 30 days of purchase to discuss your options. We're here to make sure you have a positive experience with Ash Company.

Can I use multiple products together?

Yes, our products are designed to complement each other. A simple routine might include a cleanser, moisturizer, and targeted treatment. If you're new to skincare or unsure about layering, we recommend starting with one product and gradually introducing others. This helps you identify what works best for your skin.

Are your products tested on animals?

We are committed to cruelty-free practices. Our products are not tested on animals, and we work with suppliers who share this value.

How should I store my skincare products?

Store your products in a cool, dry place away from direct sunlight and heat. Most skincare products perform best when kept at room temperature. Avoid storing them in the bathroom if it gets very humid, as moisture can affect product stability.